FAQ
All roles
General
Section titled “General”What is Bon Console?
Section titled “What is Bon Console?”The web dashboard for Bon Intelligence. It turns the counts from the cameras in your stores into footfall, occupancy, zone activity and demographics. See Welcome.
Which browsers are supported?
Section titled “Which browsers are supported?”Current versions of Chrome, Edge, Firefox and Safari, on desktop and mobile.
How do I get help?
Section titled “How do I get help?”Email info@bonintel.com. Include the store name, what you expected and what you saw. Support replies during business days.
How do I change the language?
Section titled “How do I change the language?”Under Settings. English, Turkish and French are available. The choice is stored in the browser you set it in.
Why was I signed out?
Section titled “Why was I signed out?”Sessions last about an hour. Sign in again and you return to the page you were on. See Signing in.
Access
Section titled “Access”How do I add a user?
Section titled “How do I add a user?”Email info@bonintel.com with the person’s name, email, role and stores. Bon sends the invitation. Customer admins can remove access from the console but cannot send invitations. See Store users.
Why can’t I see Reporting, or the Admin area?
Section titled “Why can’t I see Reporting, or the Admin area?”Those pages depend on your role. Reporting is for customer admins; the Admin area is for customer admins and, in read-only form, store admins. See Roles and permissions.
My role changed but the console looks the same
Section titled “My role changed but the console looks the same”Access is read when you sign in. Sign out and back in.
How is footfall collected?
Section titled “How is footfall collected?”A camera at each entrance counts people entering. Counting happens on the device in the store; only counts leave the store, never images. See Devices and data quality.
How often is the data updated?
Section titled “How often is the data updated?”Live figures are refreshed about every 30 seconds and charts about every two minutes when you reload a page or choose Refresh. Pages do not reload by themselves. See Time and data freshness.
Why does my store say Closed?
Section titled “Why does my store say Closed?”The store’s operating hours say so, or no hours have been set. New stores start closed every day. A customer admin sets hours on the store form.
Why is occupancy 0%?
Section titled “Why is occupancy 0%?”The store’s maximum capacity is 0. Set it on the store form.
Why don’t the zone numbers add up to the footfall?
Section titled “Why don’t the zone numbers add up to the footfall?”Zone footfall counts distinct people per time bucket, while footfall counts entrances. The two are different measures. See Metrics and definitions.
Why did footfall drop compared with earlier in the year?
Section titled “Why did footfall drop compared with earlier in the year?”Since the end of August 2026 a visitor who leaves and re-enters within a short time is no longer counted again. Busy entrances with people stepping in and out show lower, more accurate totals. See the changelog.
Why does a recent day keep changing?
Section titled “Why does a recent day keep changing?”A device that lost its connection sends its stored counts when it reconnects, up to about two days later, and daily summaries are produced once a day. See Time and data freshness.
A chart says “No data to display”
Section titled “A chart says “No data to display””Nothing was recorded for that period. Check whether the store was open and whether its devices were online on the Devices page. If the store was trading with devices online, email info@bonintel.com.
What do the KPI cards mean?
Section titled “What do the KPI cards mean?”Each card is described on the store page and Overview pages, and the terms are defined under Metrics and definitions.
How do I choose a date range?
Section titled “How do I choose a date range?”Store pages offer Today, Yesterday, 7 Days and 30 Days. Rankings and Compare add a custom range of up to 30 days. Every range is calculated in the store’s time zone.
Reports and exports
Section titled “Reports and exports”How do I download a chart’s data?
Section titled “How do I download a chart’s data?”Choose Export on the Footfall, Zone Footfall or Live Count chart, or on a Compare result, and pick CSV or Excel.
The report email never arrived
Section titled “The report email never arrived”Check spam for messages from bi-reporting@bonintel.com, and the report’s Last run column for a failure. Download latest report fetches the most recent file directly. See Reporting.
The report link says it can’t be opened
Section titled “The report link says it can’t be opened”The link has expired or belongs to another organization. Use Download latest report in the Reporting table.
Account and billing
Section titled “Account and billing”Who do I contact about billing or my contract?
Section titled “Who do I contact about billing or my contract?”Email info@bonintel.com. Billing is not managed in the console.